Customer Profile
First American Equipment Finance is an equipment finance company that serves large corporate borrowers nationwide. Furthermore First American is one of the top 50 equipment financing firms in America. In 2012, City National Bank, an innovative and highly successful U.S. bank with nearly $30 billion in assets, purchased First American.
Business Drivers
First American specializes in financing and leasing technology equipment to its clients. It embraces leading-edge technology in its own business using innovative tools to avoid the hassles associated with traditional, paper, and manual workflows common in the industry. First American has pioneered the use of e-documentation, as well as a host of other client-focused online and mobile lease management resources. To facilitate a high level of customer convenience while also providing employees with true data mobility, the company leverages cloud technologies, including Box.
The Challenge: Hybrid Cloud Sync to Box
First American set an ambitious goal of eliminating its file servers and replacing them with cloud-based file-sharing technologies like Box. The plan also included adding mobility capabilities that enable employees to access company data remotely. However, the challenge is that the marketing department is constantly creating, modifying, and utilizing large image and video files. These files are core business tools that need to be available with the convenience of instant, local file server access. To achieve that goal, more than 2 TB of live data must continually sync to both the cloud-based and mobile content management systems.
The Solution
“We selected a hybrid approach to effectively combine the mobility of the cloud with the lightning-fast access of a local file,” explained Chris Thibault, Lead Systems Engineer.
Chris and his team turned to DryvIQ. DryvIQ provided a bridge to synchronize First American’s complex, multi-level, multi-drive configuration at the enterprise level.
The Results
The product provided First American with a solution that enhances both efficiency and service. “DryvIQ saves valuable time so that our employees can more easily and effectively serve customers,” said Chris. “The product is simple, intuitive, and exactly what we needed.”
Chris explained, “Everything we do is focused on enhancing the user experience, and this solution has been very successful in achieving that objective.”
Reaction from user
Chris confirmed that the First American information technology department was delighted with the deployment. Beyond that, Chris’ colleagues in other departments were highly satisfied with the rollout and user benefits. “It was as easy and seamless for both users and the IT staff,” said Chris.
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